TimeOutIQ lets you manage your child’s screen time while providing innovative ai-driven educational content to keep your child learning even when they’re at play with their mobile device.

This FAQ relates to the TimeOutIQ for Android app.

Is the TimeOutIQ for Android
app free?

The TimeOutIQ app is free for the first 7 days, after which there’s a fee of CAD $7.99 for one child on a second device. Upgrade options are available for upto 5 children/5 devices.

How do I download the
TimeOutIQ for Android app?

Go to the Google Play to download the latest TimeOutIQ for Android app.

What Android OS versions
are supported?

- 6.0: Marshmallow
- 7.0: Nougat
- 8.0: Oreo
- 9.0: Pie
- 10.0: Q

What can I do with the
TimeOutIQ app?

The app allows you to set the amount of screen time you want your child to spend on a smart phone or tablet. You can select the grade level of your child and the number of educational quizzes and puzzles that will display during their screen time. You can give them extra or bonus time too.

You can monitor your child’s activity on your phone via an activity dashboard and log.

What type of educational
content is provided in the app?

The questions are primarily STEM related - science, technology, engineering and mathematics - with geography and English language skills as well. The educational content varies by grade from simple fun interactive games to more advanced topics for older children.

Can I add my own educational
content in the app?

As of now, you will not be able to add your own educational content.

How do you secure my
information and keep it
private?

We store your device ID, email address and Mobile Phone as encrypted data. If you lose your smart phone/tablet, or we detect unauthorized access, we will reset/delete your information.

Your information is also deleted when you uninstall the app.

We also do not share or sell your information to third parties.

What is an Account PIN?

When signing up for TimeoutIQ, you are asked to set up a personal PIN. You will be asked to enter this PIN when switching devices or accessing your child’s device to unlock it.

What do I do with an OTP?

OTP is a unique time-sensitive PIN number delivered dynamically by the TimeoutIQ app. It is used for pairing devices or when you need to reset your password.

What should I do if I encounter
issues related to the mobile
app?

First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues. If upgrading does not resolve things, and if you don’t see an answer for your issue in the list above, please email support@timeoutiq.com with a description of the behaviour.

Please include the following information in your email:

Type of device
OS version
Steps to reproduce the problem

Troubleshooting App Permissions

Why do you need to update the
permissions on your child’s
device?

TimeoutIQ is a screen time management app which means it needs to provide you with the ability to set a time interval after which the phone will automatically lock out your child. TimeOutIQ should also be prevented from being uninstalled from your child’s device unless as the parent/guardian you uninstall it yourself.

This is why it’s important to understand how to set up or update the app’s permissions on the device.

I have installed the app on both my device and the device used by my child, but it fails to launch or monitor my child’s device.

- If you encounter this problem, please check the permission settings on the device assigned to your child.

The following permissions should be checked or updated:

- Device administrator permission

  • Go to Settings > Search for Admin > click on Device Admin Apps (it may also be called Phone Administrators > Select TimeoutIQ> Click on Activate
  • This permission will prevent your child from uninstalling the app and lock the device once the allotted screen time expires.
  • Learn how to grant Device administrator permission.






- Accessibility permission (This is optional)

  • Go to Settings > search for accessibility > scroll down and click on Accessibility > scroll down and click on TimeoutIQ > Activate
  • This permission provides Android accessibility features to be enabled on your child’s device.
  • Learn how to grant Accessibility permission.






- Overlay permission (also called Appear on Top or Draw over other Apps or Display over other apps)

  • Go to Settings > search for Appear on Top (or Draw over other Apps) > click on Appear on Top > scroll down and click on TimeoutIQ > activate
  • This permission will allow the app to display TimeOutIQ’s educational content on any running application.
  • Learn how to grant Overlay permission.






-App usage permission (also called Usage Data Permission or Data Usage Control)

  • Go to Settings > search for Usage > click on Usage Data Access > scroll down and click on TimeoutIQ > Activate
  • This permission will track all the applications running on your child’s device and provide you with app usage reports and TimeOutIQ logs.
  • Learn how to grant App usage permission.









ADDRESS

2700 - 161 Bay Street
Toronto ON M5V 2S1

EMAIL

info@timeoutiq.com